Privacy

Who we are

Caiirns Studio is a brand and web design studio run by Sarah Cairns, based in Langley, British Columbia, Canada. If you have a question about anything on this page, email sarah@caiirnsstudio.com and it comes straight to Sarah.

This page covers caiirnsstudio.com and the inquiries and bookings that come through it. It does not cover our clients' own websites, which have their own policies.

What we collect

Only what you give us.

When you fill in the inquiry form

Your first and last name, email address, company or brand name, and optionally your Instagram handle and website. Which services you ticked, what you tell us about your project, your ideal launch date, and anything you add in the last box.

When you book a 1:1 call

Bookings run on Google Calendar appointment schedules, so Google collects your name, email address, time zone and anything you write in the booking notes, and adds the appointment to both our calendars. Payment is taken by Stripe. We see that a payment succeeded and the last four digits of your card. We never see or store your full card number.

When you email or message us

Whatever is in the message, and your email address or social handle. Email to sarah@caiirnsstudio.com sits in our inbox, which runs on Google Workspace.

We do not ask for and do not want anything sensitive. Please don't send health information, government ID numbers or card details by email.

Why we collect it

To reply to your inquiry and work out whether we're a fit. To quote, scope and run a project, and to invoice for it. To hold and confirm a call. To keep our own records, including for tax. And to improve the site, if analytics are switched on.

We don't sell your information, rent it, or hand it to anyone for their own marketing. Ever.

Who else handles it

We use a small number of services to run the studio. Each one only gets what it needs, and each has its own privacy policy worth reading.

• Google — calendar, booking pages and email
• Stripe — card payments for calls
• Cloudflare — hosting and delivery of this site
• Web3Forms — delivering inquiry form submissions to our inbox
• ibill.ca — invoicing

Some of these store data outside Canada, mostly in the United States, which means it can be subject to the laws of the country it sits in. On a project we may also bring in suppliers — photographers, printers, developers — and they only ever get what they need to do their part.

Marketing emails

Filling in the inquiry form is not a newsletter signup. We'll reply about your project, and that's it. If we ever start sending studio news you'll be asked first, every email will say who it's from and how to stop it, and unsubscribing takes one click. That's how CASL works and we like it.

How long we keep it

Inquiries that don't turn into work: 12 months — then deleted. Project records and anything with a number attached, including invoices: 7 years, which is what Canadian tax rules expect. Calendar and booking records: 24 months. If you ask us to delete something sooner we will, unless we're legally required to keep it.

Your rights

You can ask us what we hold about you, ask for a copy, ask us to correct it if it's wrong, ask us to delete it, and withdraw your consent at any time. Email sarah@caiirnsstudio.com and we'll come back to you within 30 days. We'll only ask enough to be sure it's really you.

If you're in the UK or the EU you may have further rights, including the right to object to how we use your information and to ask for it in a portable format. Same email, same 30 days.

Cookies

This site uses only the cookies it needs to work: the ones that load pages properly, keep a form filled in while you're typing, and keep the booking page running. We don't use advertising or tracking cookies, and we don't run analytics, so nothing here follows you around the internet afterwards.

If you'd rather block cookies altogether, your browser settings will let you. Parts of the site may not behave properly if you do.

Keeping it safe

The site runs over HTTPS, accounts have two-factor authentication on, and access is limited to the people who need it. No system is perfect, so if something ever goes wrong in a way that could put you at real risk, we'll tell you and the relevant authority.

Children

This site is for people running businesses and isn't aimed at children. We don't knowingly collect anything from anyone under 16. If you think we have, email us and it'll be deleted.

Changes, and complaints

If this page changes, the date at the top changes with it. If something material changes and we hold your email, we'll tell you.

If you're unhappy with how we've handled your information, tell us first — we'd rather fix it. If that doesn't settle it, you can contact the Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca, or the Office of the Privacy Commissioner of Canada at priv.gc.ca.